Services
When you do business with NEOPAL, you benefit from a team dedicated to anticipating and quickly responding to your needs with reliable, personalized service. We serve as an expert resource to assist you in implementing the most effective comprehensive solution for your particular application. More than just a supplier of products, we work together with the client's in-house team to understand their specific objectives, from which we then help define the optimal end-to-end solution. Regardless of the type of application or frequency of order, we consider yours unique and of critical importance. You can be sure that each product will be built to your precise specifications, and can be custom-designed to ensure the best platform for the application.
Efficient and Effective Solutions
At NEOPAL, we consider your needs end-to-end and are able to offer efficient and effective solutions which deliver value extending beyond the product itself. On the front end, we can offer inventory management services to ensure just the right amount of stock is always available at your site to keep your operations run smoothly without your team being burdened by daily inventory management tasks. Should any of your pallets ever become damaged while being used in your operation or upon return to you in the case of closed loop systems, we can offer a repair service that brings them back to standard. We will also provide assistance with the disposal of surplus used pallets you may accumulate from time to time. And, because we recognize life is not always predictable, we inventory your product indoors, where it is protected from the elements and can be available for immediate delivery, twenty-four hours a day, seven days a week should unexpected needs arise.
To provide our clients the benefits of efficiency, accuracy and cost savings, NEOPAL offers the opportunity for order placement, delivery scheduling , invoicing and payments to be conducted electronically. This service also extends to real-time delivery confirmation, which, once signed by the receiver can be instantly emailed by the delivery driver to the client's operations or accounting department to avoid any paper trail delays. In addition specifications or PDSTM drawings of your products are readily available online.
On Time Arrival
By operating our own in-house transportation team and fleet consisting of an extensive line of the latest model highly efficient trucks and trailers, you can rely on NEOPAL to always be in control and ensure your products arrive precisely on time. For clients wishing to benefit from ‘just-in-time’ logistics, we are able to schedule appointments to deliver exactly when you prefer. We also offer the option for trailer drops and swaps so the product can be unloaded at your convenience, minimizing inventory and potentially avoiding double handling at your site. Our real-time electronic transportation scheduling and management system maximizes performance, and instant electronic delivery conformations are available. Whether flatbed or enclosed van deliveries for receiving at dock high facilities offer a better fit, we have you covered!
Export Certified Products
The complex regulations and phytosanitary requirements surrounding the export of solid wood packaging can be confusing and frustrating for companies shipping overseas. Avoid the challenges many face, and let NEOPAL provide the guidance and solutions you need to avoid export related headaches. We offer products 100% fully export compatible, and in compliance with the IPPC ISPM 15 regulations. NEOPAL can ensure your products are properly marked and certified, so you can be confident this is one less thing you have to worry about.
